Refund policy

We have a 2-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@euforiacandles.com. Please note that returns will need to be sent to the following address: 412 Lazy Lane., Southington, Ct 06489

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@euforiacandles.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@euforiacandles.com.

We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@euforiacandles.com. Please note that returns will need to be sent to the following address: 412 Lazy Lane., Southington, Ct 06489.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@euforiacandles.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Candles or Wax melts, Squeezable wax or Car Diffusers / Fresheners may not be returned if the fragrance doesn’t turn out to be what you imagine or your preference.

Candles, Wax Melts, Squeezable or Car Fresheners may not be returned if the candle color is not to your liking as color batches will vary and is not considered defective.

Candles and gift boxes may not be returned as they don’t look exactly like our website presents. The candles are hand-poured and may not look exactly the same every single piece. Sometimes there may be small air holes, the wax surface may not be perfectly even, wax colors maybe different, and so forth. Most of the ingredients in our gift boxes, such as dry flowers, pine cones, etc., are natural products and it’s not possible for every single piece to be exactly the same or look perfect.

While we have carefully packaged our candles and chosen our delivery company, there’s no guarantee that the candle jars will not be broken if the delivery company doesn’t handle with care. We are not responsible for lost, broken, or damaged items if no insurance is purchased. We are very sorry if your candle arrives broken but that is what the insurance is offered.

We have the right to cancel any order at any time with notice.

We have the right to alter our prices/products without any notice at any time.